Question 1

How quickly can you fix my cable issues?

Accepted Answer

In most cases, we can repair garage door cable issues the same day you call. Our service vehicles are fully stocked with common cable types and hardware. For standard cable repairs, expect our technician to complete the job in 1-2 hours. Emergency cable repairs are available 24/7—we understand a broken cable means your door won't operate safely. Call us at (315) 873-8081 and we'll dispatch a technician as quickly as possible, often within 2 hours for emergency situations.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables can fail for several reasons. The most common cause is normal wear and tear—cables are under tremendous tension and eventually fray or break after years of use. Other causes include rust and corrosion (especially in humid conditions), improper installation, misaligned tracks causing uneven stress, broken springs putting extra load on cables, and physical damage from impact. Regular maintenance can catch cable wear before complete failure, which is why we recommend annual inspections.

Question 3

Do you offer financing for new commercial door installations?

Accepted Answer

Yes! We offer several financing options for commercial garage door installations to help businesses manage their budget. Our financing partners offer competitive rates with terms from 12 to 84 months. We also have same-as-cash options for qualified customers. During your free estimate, we'll discuss all available financing options and help you find the best fit for your business. Many commercial customers appreciate being able to spread payments over time while immediately benefiting from a new, efficient door system.

Question 4

How long does a garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 4-6 hours. This includes removing the old door, installing the new door and all hardware, setting up the opener, programming remotes, and testing all safety features. Commercial installations may take longer depending on the door size and complexity. We always complete installations in a single visit so you're not left with an unusable garage.

Question 5

What brands of garage doors do you install?

Accepted Answer

We install all major garage door brands including Clopay, Amarr, Wayne Dalton, CHI, and others. We can help you choose the right brand and style based on your budget, aesthetic preferences, and performance requirements. All our installations come with a 10-year warranty on parts and labor.

Question 6

Do you offer emergency garage door repair?

Accepted Answer

Yes, we offer 24/7 emergency garage door repair services. Whether your door won't close, has come off the tracks, or has a broken spring at midnight, our rapid response team is ready to help. Call (315) 873-8081 any time for emergency service. We do not charge overtime rates for emergency calls.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend professional garage door maintenance at least once per year. Regular maintenance includes lubricating all moving parts, checking and adjusting spring tension, testing safety features, inspecting cables and rollers, and tightening hardware. Annual maintenance can extend your door's lifespan by years and prevent costly emergency repairs.

Question 8

What is your service area?

Accepted Answer

We proudly serve Marion and the surrounding communities including Williamson, Sodus, Lyons, Newark, Palmyra, Macedon, Fairport, Penfield, Webster, and Ontario. If you're unsure whether we serve your area, give us a call—we may be able to help!

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